Project management

Your main technical correspondent is the Client Technical Manager (CTM) who has overall responsibility for ensuring we respect our commitments and who ensures ongoing monitoring of the SLA.

• Creates the service agreement
• Collects documentation and puts it online
• Global coordination of the implementation project
• Periodical inventory of corrective actions
• Impact analysis in relation to the context
• Suggest migration and reversibility plans
• Analyses logs, statistics and the SLA