Project management
Your main technical correspondent is the Client Technical Manager (CTM) who has overall responsibility for ensuring we respect our commitments and who ensures ongoing monitoring of the SLA.
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Creates the service agreement
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Collects documentation and puts it online
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Global coordination of the implementation project
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Periodical inventory of corrective actions
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Impact analysis in relation to the context
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Suggest migration and reversibility plans
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Analyses logs, statistics and the SLA