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Maintaining in Operational Condition

A ‘one-stop’ solution for the in-service support of your information system.

Based on 20 years experience in the installation and maintenance of IT systems, Quadria’s in-service support offer (MOC) has been designed to ensure that your information systems are maintained in operating condition. It provides the perfect answer to your needs with a sole, simple and adaptable contract. This adaptability means that services can be adjusted to suit organizations whatever their size, the level of availability required and internal technical resources.

MCO Premium: A global commitment

MOC Premium includes the totality of services required to guarantee the high availability of your IT system and represents a global commitment by Quadria. MOC Premium is best suited to those companies for whom the high availability of their information system is critical.

MCO On Demand : Customizable services

MOC On Demand allows you to choose different services from an ‘à la carte’ MOC offer. Its adaptability means that the offer can be personalized depending on the level of outsourcing desired by the company and the continuity of service they are looking for. Whatever contract is selected, MOC is based on simple principles and provides concrete deliverables for each service provision included in the agreement.

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PRIORITY completes our MOC offer: it is a high priority multi-platform and multi-publisher service agreement. It includes both remote services (telephone support, incident reproduction and analysis and remote administration) and on-site assistance.
 
Based on a renewable time credit system, PRIORITY provides you with the means to control expenditure by limiting assistance costs to the strict amount of time used.
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couvMOC’s adaptability means that services can be adjusted to suit organizations whatever their size, the level of availability required and internal technical resources.

See our MOC brochure